FAQs

FAQs

Here are the list of generally asked questions related to support and installation of our products. Incase you are unable to find answers to your queries, please feel free to mail us at support@inagetechnologies.com or get in touch with our sales representative through +9189270-89270

Smart Teaching Solution's Interactive Whiteboard related FAQs

1Touch function in the Smart Teaching Solution's Board is not working?
First check, the USB cable of the touch board is connected with the System in USB port. Make sure to check the USB port is working properly in the system. Driver of the IR board should be installed properly with correct system selection. Contact Service team if the issue does not resolve.
2How to use the Application of Smart Teaching Solution's Board?
There is a user manual provided along with the Board. Please refer it to get all the application’s features.
3What is the Active Area on an Smart Teaching Solution's Board?
Active area is the working area between the shortcut icons provided both sides of the Board. It is also the area; the projector should be focused on.
4Can I use the Smart Teaching Solution's Board for writing with normal marker pen?
Please do not use marker pen for writing on IR Board. For writing with the marker pen, you need to use IR Ceramic Board.

Smart Teaching Solution's Interactive Whiteboard related FAQs

1Touch function in the Smart Teaching Solution's Board is not working?
First check, the USB cable of the touch board is connected with the System in USB port. Make sure to check the USB port is working properly in the system. Driver of the IR board should be installed properly with correct system selection. Contact Service team if the issue does not resolve.
2How to use the Application of Smart Teaching Solution's Board?
There is a user manual provided along with the Board. Please refer it to get all the application’s features.
3What is the Active Area on an Smart Teaching Solution's Board?
Active area is the working area between the shortcut icons provided both sides of the Board. It is also the area; the projector should be focused on.
4Can I use the Smart Teaching Solution's Board for writing with normal marker pen?
Please do not use marker pen for writing on IR Board. For writing with the marker pen, you need to use IR Ceramic Board.

Projector related FAQs

1There is no display on the Projector, what do I do now?
Make sure the Projector is on. If no power light (green or orange light) is seen on the Projector display try pressing the power button until it comes on. If your System Projector was on and you stepped away from the System and upon returning it was black, it's likely that the System is asleep. Try moving your mouse, clicking the mouse buttons, and/or pressing any key (space bar) on the keyboard to wake it up. Make sure that the Projector is connected properly to the back of the System.
2What do I do if the image on screen is distorted or skewed?
You may receive a distorted image when the cable is loose or defective. Disconnect the video cable going from the back of the System and verify that no pins are bent, burnt or broken. Once verified re-connect the Projector cable. If the refresh rate is not properly set the Projector may have a wavy or an appearance that lines are going down or across the Projector slowly or fast, this may also cause a flickering affect. A distorted image can be caused by magnetic or other types of interference. Verify no speakers, fans or other magnetic devices are close to the Projector.
3I get a 'no signal input' message, what do I do?
Verify that the Projector is properly connected in the back of the Projector as well as to the back of the System. If the Projector appears to be connected properly, verify that a cable is not loose by disconnecting all cables that can be disconnected in the back of the Projector (generally the data cable cannot be disconnected). Next, disconnect the data cable connected to the back of the System and then reconnect the cable. When connecting the cable in the back of the System ensure the cable connection is tight. Most Systems will also have screw ends that can be screwed in to hold the connector in place.
4There are black borders on my screen, what do I do?
If the resolution was recently changed it is possible for the Projector to not auto adjust or shift to the correct size. If this occurs, the resolution can be changed back to the original setting or you can manually adjust the Projector. If a black border exists on the Projector it can generally be resolved by manually adjusting the horizontal or vertical width. Because each Projector is different, the method of adjusting this setting will vary; consult your Projector documentation.

Projector related FAQs

1There is no display on the Projector, what do I do now?
Make sure the Projector is on. If no power light (green or orange light) is seen on the Projector display try pressing the power button until it comes on. If your System Projector was on and you stepped away from the System and upon returning it was black, it's likely that the System is asleep. Try moving your mouse, clicking the mouse buttons, and/or pressing any key (space bar) on the keyboard to wake it up. Make sure that the Projector is connected properly to the back of the System.
2What do I do if the image on screen is distorted or skewed?
You may receive a distorted image when the cable is loose or defective. Disconnect the video cable going from the back of the System and verify that no pins are bent, burnt or broken. Once verified re-connect the Projector cable. If the refresh rate is not properly set the Projector may have a wavy or an appearance that lines are going down or across the Projector slowly or fast, this may also cause a flickering affect. A distorted image can be caused by magnetic or other types of interference. Verify no speakers, fans or other magnetic devices are close to the Projector.
3I get a 'no signal input' message, what do I do?
Verify that the Projector is properly connected in the back of the Projector as well as to the back of the System. If the Projector appears to be connected properly, verify that a cable is not loose by disconnecting all cables that can be disconnected in the back of the Projector (generally the data cable cannot be disconnected). Next, disconnect the data cable connected to the back of the System and then reconnect the cable. When connecting the cable in the back of the System ensure the cable connection is tight. Most Systems will also have screw ends that can be screwed in to hold the connector in place.
4There are black borders on my screen, what do I do?
If the resolution was recently changed it is possible for the Projector to not auto adjust or shift to the correct size. If this occurs, the resolution can be changed back to the original setting or you can manually adjust the Projector. If a black border exists on the Projector it can generally be resolved by manually adjusting the horizontal or vertical width. Because each Projector is different, the method of adjusting this setting will vary; consult your Projector documentation.

Windows OS related FAQs

1How do I get into safe mode?
To get into the Windows 7 / 10 Safe mode, as the System is starting up press and hold your "F8 Key" which should bring up the "Windows Advanced Options Menu". Use your arrow keys to move to "Safe Mode" and press your Enter key.
2I can't delete a file because it is being used by Windows?
Close all programs running on the System and try again. If after closing all programs running on the System you are still encountering the same issue when attempting to delete files, load the System into Safe Mode and delete the files.
3How can I update my Microsoft Windows System?
If you are running Microsoft Windows 7, Windows 10, or a later version of Microsoft Windows, you are eligible to update Microsoft Windows, and in some cases, your System hardware with the latest drivers through Microsoft's update site, visit http://windowsupdate.microsoft.com. In most cases your System should be set to automatically update when a new update becomes available.
4Is it safe to turn off a Windows System without doing a shut down?
Users should not simply press the power button or restart the System while Windows is still running unless there is an issue with the System. Microsoft has included the shut down feature because it enables a System to go through all the necessary steps that are required before turning off the System. In fact many versions of Microsoft Windows will check the System for any problems if the System is not shut down properly.
5How can I recover a file from the recycle bin?
Double click the recycle bin icon on your desktop, here you will see all of the files within your bin. Select the files you wish to recover, right click and choose restore.

Virus related FAQs

1What is a System virus?
A System virus is a software program that has been intentionally created to cause a user grief, spread to other Systems, or destroy data on an individual's System. To help prevent a System from becoming infected by a virus, software developers have developed anti virus programs that stay active on the System helping to protect it. It is important to realize that many Systems do not come pre-loaded with these already installed and that if Systems do come with these programs, the programs may expire within 90 days.
2Does Windows come with a virus protection program?
All versions of Microsoft Windows do not come pre-installed with a virus protection program. This includes: Microsoft Windows 7 and Windows 10.
3Can a virus damage System hardware?
No. System viruses are software code designed to spread to System files and other Systems, delete files, and cause other problems with the data on the System. So if you're experiencing an issue with a hardware device such as your printer, video card, sound card, etc. it is not due to a virus.
4If I format or erase my hard drive will it remove a virus?
If your System is infected with a virus formatting or erasing the hard disk drive and starting over will almost always remove any type of virus. However, keep in mind if backups have been made that contain the virus, other media or drives connected to the System have a virus, your System is connected to another System on a network with a virus, and/or the virus is stored on some other type of software you use with your System it can become re-infected if not properly protected